There are times when we are in a rush, didn’t get enough sleep or are just in a bad mood. And, these times may very well bring out the worst in us. Unfortunately, we can be so caught up in our own worlds, that we lose all sense of self-awareness and don’t even realize how we treat or come across to others. I’ve been there. I’m sure of it.
This past week, while traveling, I had the privilege of observing a person in this very mindset, and I came away thankful. Why? Because, I was reminded of how NOT to act towards others. Here’s the story:
It was lunch time in Las Vegas (Yes, I actually travel to Las Vegas quite often). I grabbed a salad from a restaurant and walked over to the Starbucks across the street for a noon-time Latte. The line was only a few people long, however, the line didn’t budge for a good five minutes. The woman in front of me was obviously irritated by this fact, as she regressed back to a childlike state: She looked at her watch, stomped her left foot, crossed her arms and swung her hips out to the right. After another minute, she looked at her watch, stomped her right foot, re-crossed her arms and swung her hips out to the left. She continued to do this at least ten times, every minute, gradually progressing to every 15 seconds, at which point I had recurring flashbacks of doing the Hokey Pokey. Finally, the line moved and Ms. Hokey Pokey (HP) got to the counter.
As the server greeted her, barely getting ‘Welcome to Starbucks’ off his lips, she quickly snapped “Give me the business card for the Manager of this Starbuck’s.” The server was a bit confused and obviously not quick enough. She snapped again “What is the store number of this Starbucks?” He quickly rattled off the number and she proceeded to order her latte. HP paid and then stomped over to the ‘Pick Your Drink Up’ counter. As the Barista made HP’s drink, HP continued with her Hokey Pokey ritual. Trying to be friendly, the Barista asked HP how she was doing that day, and HP snapped “I’m fine. However, I’m REALLY LATE.” The Barista gave HP her drink and HP swiped it from the counter and stomped out of Starbucks. Lovely…just lovely. As I went up to the counter, I felt myself give the server a sympathetic smile and proceeded to treat them with the respect they deserved. And deep down, I was glad I wasn’t ‘That’ person.
Again, I’m sure we all have these moments, but isn’t it nice when someone else acts this way so that we can subtly be reminded that even when you are stressed and in a bad mood, no one deserves to be treated badly as a result? Thank you “Especially Mean Woman from Howard Hughes Starbucks!” I owe you a Latte!
Have you ever witnessed this type of behavior?